Question: How do i know if my package has shipped and is on its way?
Answer: Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or FedEx) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Have your tracking number? Check the status of your order HERE.
Please allow 24-48 hours from the time you place your order for it's status to update.
Question: Do you ship internationally?
Answer: Unfortunately we only ship domestic United States at this time. We hope to offer international very soon.
Question: Do you refund shipping fees?
Answer: Shipping fees are non-refundable unless you received a damaged item.
To report or return a damaged item, please use the following process:
If you would kindly fill out the return form on our website HERE. Include your order number on the subject line example i.e. (subject: Refund Order#1244556)
Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Question: When will I receive my order?
Answer: Order processing, and shipping usually take 5-30 business days in most cases, we file orders quickly to ensure the fastest shipping as possible.